Terms of Service
Our Process:
One-time services:You will be booked in at our earliest convenience. You will receive a booking confirmation by text or email. You are not required to be home during the service.
Weekly pickup:Service days are subject to change. As we grow our business we may adjust your day of service to best serve our customers as a whole.
Entry to the yard:You will be notified by text the day before your service so you can make sure your yard is accessible. Our Poo Pickers will notify you when they are on the way by text message. They will enter your yard when they arrive, clean up and go.
Unable to enter the yard:If there are barriers to entering the yard such as locked gates, Snow or ice build-up, or anything that prevents entry to the yard we will phone the number on file. If there’s no answer on the phone we will knock on the door. If we aren’t able to get a hold of anyone they will proceed on their route and you will be charged. We may be able to see you at the end of the day, depending on the schedule, but there are no guarantees.
Intimidating or aggressive dogs:If your dog seems intimidating or aggressive to our scoopers, they may request to have them inside for the cleanup. We will have the scooper knock if they don’t hear from you after being at your house for a few minutes. If there is no response, they will move on to the next house and we will visit you at your next scheduled cleaning.
Holidays:If your pickup falls on a statutory holiday we will skip that pick-up and resume the following week and you will not be charged.
Snow:There is always a margin of error with snow pickups. We will track through the snow dragging our feet to find as much as possible and grab everything we can. We won’t be digging up the snow in the yard but we will get everything we can see on and under the surface
Long grass:Long grass hides a surprising amount of poop. We will get all we can see and recommend the grass be cut for the most effective cleanup.
Previously Damaged Property:If we arrive on-site and see there is a damaged Gate or other damaged property, we will document it with time-stamped notes and images and let you know to ensure proper documentation and record-keeping.
Missed Weekly Pickup:Sometimes unforeseen circumstances like sick staff or a broken down vehicle can prevent us from completing our daily route. In this circumstance, we will do our best to complete a makeup cleanup in the following 1-2 days. If that is not possible we will credit your pickup and resume the regular weekly schedule the following week.
Our Procedures:
As a company, we guarantee customer satisfaction. If you are unsatisfied with your service for any reason, please reach out to us within 24 hours of your service so we can have a scooper come back out in the next day or two.
As the client, you are responsible for maintaining safe access into and out of the yard (if we are unable to clean due to access, you will be charged for that cleanup), immediate notification of any changes in the number of pets, and prompt payment of balances due.
Please contact Customer Service if you have any specific requests or Information your scooper should be aware of and we can have that added to your account.
If your dog bites/harms one of our scoopers, you will be responsible for all associated medical costs, and placed on our aggressive dog protocol. If a second offense occurs, service will be terminated.
Inclement weather may make it hazardous or impossible to make a scheduled cleanup. In this event, we will be responsible for servicing your yard as soon as possible.
If for any reason your pet(s) will not be using the yard for a certain period (i.e. vacation, illness, etc.) and you do not wish to be charged for an unnecessary visit(s), please let us know in advance if you wish to skip a visit or pause the service. We ask that you please give us a 24-hour notice so we can best schedule our routes, if not you will be charged for the service.
We reserve the right to request animal vaccination records at any time for any reason.
We assume no liabilities for damages to yards, gates, pets, or other properties.
Although we always make sure the gates are closed when we leave, please always double-check your gate is closed and secure before letting your dog out in the backyard.
The initial cleaning price is an estimate and is subject to change depending on the condition of the yard.
Fees and Promotions are subject to change at any time. In this rare circumstance, you will be notified at least two (2) weeks before any changes.
Either party may terminate service (in writing) at any time. Payment on all invoices are due within 3 days of receipt and will be marked as past due after that time. Service may be suspended for unpaid balances. Delinquent accounts will be sent to an outside collections agency after 6 months of nonpayment.
By initiating service, both parties agree to the above terms and responsibilities. Please refer to our FAQ page for further information to frequently asked questions (www.roll4removal.com/faq).
Customer consent to receive information:
Our customers consent to Roll 4 Removal Poop Scoop Services, and its affiliates contacting them via automated technology, including calls, texts, emails, service notifications, and prerecorded messages, at the number and email the customer has provided pursuant to this agreement, concerning matters relevant to the customer's scheduled services as well as other services or products offered by Roll 4 Removal.